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Business Manager

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The Business Manager reports to the Design PM lead. The business manager is responsible for the tactical and operational side of Design Program Management.

Do you want to make an impact on the user experience of more than 8 million consumers, 8000 businesses, and 40,000 bank employees worldwide? Do you want to help shape the role and position of Chapter Design to continuously increase the impact of Design at the bank?

Together we achieve more than alone.
As the bank's in-house design organization, the team ensures one integral bank experience across all digital touchpoints globally. The team focuses on delivering quality, setting the direction for future user experiences, and developing the design discipline within the bank. Design Chapter is 90 creatives strong, with a shared purpose to deliver the highest quality, consistent, and coherent experiences that exceed expectations, across platforms and products.

You and your job
You will be part of the Design PM Team and create an environment where design can shine and where designers can be their best selves. The team drives the efficiency and effectiveness of the design process and integrates the design team's workflow into the wider company context. As such your Design PM team is responsible for the support of the whole Chapter.

You act as a sparring partner for the Design PM Lead. You keep track of the management agenda and guide key discussions and decision-making processes. You detect ideas and opportunities for improvements and execute them. You provide structure and overview and execute projects and programs.

Practical Examples
- Keep track of the change roadmap and track progress on milestones.
- Document standardized practices and ways of working, tools, methods, and values.
- Coordinate forecasting and planning budgets
- Coordinate and support the organization of Chapter heartbeat rituals (e.g., Chapter Day and Learning Blocks)

Facts & Figures
- 36hours per week
- Supporting 90 and counting designers and researchers
- Coordinate together with chapter leads across 20 Tribes and Chapters

Top 3 responsibilities

  1. Shape and safeguard community & culture.

Coordinates and supports the organization of Chapter heartbeat rituals (e.g.,
Chapter Day, Learning Blocks, Leadership Team), Organizes activities around team engagement. Responsible for internal and external communication regarding Chapter-related news, Manages the studio and supports the Chapter overall in keeping a safe and inspiring, area to work in at the bank. Ensures the organization stays compliant.

2. Develop the design discipline and programs.

Coordinates change roadmap and milestones.
Coordinates recruitment and employee onboarding for the Chapter in alignment with Chapter Leads and in collaboration with the assistant regarding planning/agenda coordinates design academy program and supports the execution of internal and external marketing & communication for the chapter.

3. Enable team via standardization, tools, and dashboards.

Acts as the contact person for Chapter and Vendor Management in terms of purchase of software/tooling support in maintaining an overview and coordinating the budget allocation and organization of internal Chapter social events. Keeps dashboards and KPI tracking up to date. This role offers a unique opportunity to boost the impact of design while connecting across the organization. Sander Viegers, Head of Design,

You and your talent:
Are you an energetic self-starter? A structured individual who performs activities proactively and likes to take initiative and translate them into proper actions. Customer focus, strategic vision, strong interpersonal and communication skills, and a positive can-do mentality are essential for the role of a Business Manager. Are you in for this and do you recognize yourself in the skills listed below?

  • 5 years of experience managing programs and projects.
  • Brings structure in a creative environment.
  • Strong, proven affinity with design expertise and curiosity.
  • Empathetic to the needs of the organization while analytic in measuring
  • Experience in navigating complex environments networking and stakeholder
  • Experience in working at the senior level, communicating, and reporting effectively.
  • Excellence in execution
  • Fluent in English
Are you a good match for the specified criteria and prepared to take a stimulating leap in your professional journey? Then we would like to speak to you! Forward your CV with a cover letter by hitting the APPLY button. For questions about the vacancy, Angie Hollink can be reached at a.hollink@macee.com

Job Start

januari 2024




40 hrs



Project Management

Language English