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A global specialty chemicals leader

This client has approximately 7,650 employees worldwide help to provide essential solutions that their customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Forge and foster long- term customer partnerships and operate in more than 80 countries around the world.

Position: Sales  Support 
Business Unit: Performance Formulations
Job Family: Sales & Marketing

Job Description

Support the EMEA region Sales/Account Managers in the execution of the sales process and Coordination of the contact with the customers to address exceptional issues and non-order related requests (post-order process).

Purpose and responsibilities:

  • Act as business line focal point across functions on customer related issues regarding the post-order process
  • Function as authorized requestor for prices, SAP contracts and customer master data changes. I believe that is in the generic role profile
  • Onboard Customers to facilitating electronic orders and self-service document retrieval
  • Monitor inbound Customer inquiries and questionnaires and coordinate collection of necessary information internally to complete the response
  • Monitor and coordinate Customer complaint investigations and support Account Managers in reviewing and closing complaints and providing a response to the Customer
  • Initiate Creation/Change of Customer master data (if applicable) and set up New Customers. (SAP)
  • Credit Control-Monitoring assistance with overdue invoices and define actions in cooperation with the credit control department
  • Follow up opportunities that warrant a visit for the Account Managers
  • Support, preparation of documentation and archiving during the contracting process, including offers & tenders
  • Coordinate with OBAM/Account Managers to sell off-spec product
  • Inserting Sample order requests in CRM system and forward the sample order form to Customer Service for insertion in SAP.
  • (Co)develop, implement and/or optimize work processes and systems. Share knowledge (best practices) and contribute to standardization in working processes to support harmonization and proper usage of systems related to the sales process
  • On-boarding New Account managers
  • Organize Invitation letters foreign visitors for the Embassy
  • Insert Ariba purchasing orders and follow up in SAP VIM Accounting system
  • Filtrated eSDS (right application to customers)
  • Filing SharePoint on Segment level
  • Coordinate requests from the general inquiry mailbox and forward to Account Manager

Job Requirements

Essential educational qualifications, relevant experience, and requested skills.

Key Talent Indicators:

  • Service Driven
  • Self- confidence
  • Prioritization skills and follow-up
  • Pro-active
  • Self-starting
  • Sense of urgency
  • Accuracy

Key Functional Competencies:

  • Strong communicator
  • Following through on commitments
  • Relationship builder
  • Able to multitask and prioritize
  • Good problem solver


     High school, Excellent written and verbal English communication skills

Practical experience:

  • More than 3 years of experience in a Service-oriented position Experience of being a Customer Service Representative
  • Experience of working in CRM tools
  • Experience SAP (required)